Student Financial Services Counselor/Officer

The Seventh-day Adventist Church founded La Sierra University in the scenic Southern California City of Riverside in 1922. Riverside is a city of over 250,000 located within one hour of beaches, mountains, deserts, and Los Angeles. The University's fundamental purpose is to provide higher education in an environment for learning that emphasizes personal integrity, intellectual development, and generous service to humankind and the church. La Sierra University is a multicultural campus with students from over 70 nations. La Sierra University is a religiously-qualified Equal Opportunity Employer with the right to prefer Seventh-day Adventists in hiring. In the event that a qualified Seventh-day Adventist is not available to fill a position in the University, preference will be given to applicants of other faiths who have religious beliefs compatible with those of the Seventh-day Adventist Church and who support the published mission of the University.

Student Financial Services Counselor/Officer

Brief Description

Counseling students and parents regarding financial aid programs. Assist in the overall administration of financial services to students.

Duties and Responsibilities

  • Provide all aspects of student financial counseling and administration, to assigned group of students.
  • Counsel with other students when their aid counselor is not available.
  • Communicate student’s consumer information.
  • Stay current with federal and state regulations and institutional policies.
  • Process institutional refund calculations and other adjustments (such as summer drops).
  • Process satisfactory academic progress appeals.
  • Process professional judgment as directed.
  • Process Title IV File Reviews.
  • Process clearing of financial holds and diploma requests.
  • Process request for student refunds.
  • Process student request for financial exceptions as directed.
  • Process current student’s accounts for payments and aid disbursements.
  • Communicate daily with students (via appointments, phone calls, emails, mailings, or walk-ins.)
  • Provide friendly & professional service to students, parents, the community and other departments on campus.
  • Process accounts daily (reconcile) of 3rd party payments.
  • Process “Change of Program Form” and advise students as required.
  • Coordinate all loan activities (to include but not limited to)

-certify/originate loans

-provide loan disclosure and fact sheets

-loan adjustments

-loan indebtedness (default)

-entrance and exit interviews

  • Coordinate internal and external scholarships and awards (adjustments of Title IV funds)
  • Coordinate with Lenders to resolve private loan questions.
  • Coordinate financial requests of special programs.

-distance learning


-School of Education

-consortium agreements


-student missionary

  • Assist in supervision and training of student workers.
  • Conduct financial aid workshops as required.
  • Attend financial aid workshops as needed.
  • Perform other duties as instructed by the Supervisor or Director.

Knowledge, Skills and Abilities


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School Diploma or GED required. Bachelor's degree (B. A.) from four-year college or university preferred; one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Windows environment including BANNER computer systems.  Ability to operate a computer, typewriter, calculator, facsimile, copier and other standard office equipment.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, talk and hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl.

Other Demands:

Incumbent must have strong attention to detail and follow-through skills.  And the ability to understand the importance of and uphold confidentiality regarding records.  Employee will also need good organizational, interpersonal and communication skills.  Must have the ability to represent the University well with external publics, including knowledge about the University as an academic institution. Professional behavior at all times, including relationships with faculty, students, community partners and external publics.

Position Available

November 15, 2013

Salary Range

$14.29 to $17.55


Applicants are to submit a La Sierra University application to:

Desiree Fawn Noah

Human Resources Office

La Sierra University

4500 Riverwalk Parkway

Riverside, CA 92515

(951) 785-2088


Employment Applications/Procedures

Applications should be submitted to Human Resources, 4500 Riverwalk Parkway, Riverside, CA 92515. Telephone (951) 785-2088. This ensures centralization of materials for documentation purposes.

La Sierra University is a religiously qualified equal opportunity employer. Applicants are especially encouraged from women, minorities and persons with disabilities. Faculty and staff are recruited with specific attention to their membership in the Seventh-day Adventist Church.

  • Last update on  October 31, 2013