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Help, I can't Log In!

  

  1.  If you can't log into My La Sierra or La Sierra Gmail, please first go to https://my.lasierra.edu and click the "Activate Login or Reset Password?" button.
  2. If you are still unsuccessful, follow the Problem Solver information box and someone will contact you as soon as possible, Day or Night or Weekend.

IT Problem Solver

IT - Problem Solver

IT - Problem Solver

Systems might be under maintenance. If you are experiencing a difficulty with any La Sierra system, we recommend to wait a few minutes and trying accessing the system again at a later time. If the problem persists, please follow the form below and open a Helpdesk Ticket.
Many times, resetting the password to the same you currently use solves the problem.

If you already reset your La Sierra Password and the problem persists, please open a Helpdesk Ticket. IT will get back to you as soon as possible.

Open a Helpdesk Ticket

Please try resetting your password to the same you currently use or a different one and try again. If the problem persist, you need to open a Helpdesk ticket.

Reset Password  Open a Helpdesk Ticket

Please open a Helpdesk Ticket on the link below. Be very specific and descriptive of your problem. Screenshots of the problem usually are very helpful and can speed up the resolution of your problem.

Open a Helpdesk Ticket

To receive support for Online Learning related problems, please access this page:

Online Learning Service Desk

Campus Wireless

La Sierra University has wireless access across campus. To connect to the WiFi Network, opened up your wireless browser and click on "La Sierra Guest or La Sierra Guest 5GHz" and Connect.

Secure Wireless is available to Faculty and Staff at La Sierra University. Please contact IT at x2900 to get the password.

Office Hours

Monday - Thursday
8:00 a.m. - 5:00 p.m.

Friday
8:00 a.m. - 12:00 p.m.

Office Location

  • IT Modular/Annex
  • Ambs Hall

Printing in Computer Labs and Around Campus

La Sierra University uses a system called equitrac to keep track of printing charges.  Each student receives $7.00 dollars "Printing Allowance" for using printers and copiers around campus. To print to a printer you must do the following
  1. Log into a computer using your Digital Access User Name (eg. jdoe456)
  2. Press Print and Select the printer you want to print to.
  3. Go to the printer and swipe your Student ID card upside down with the magnetic strip facing towards the unit. You may then browse to the document and release it for printing.
  4. You may also use your ID number in this coded format - 000+ID Number+Security Code (usually the number of cards you have had).
Please Contact the HelpDesk @ 951-785-2900 if you have any issues.
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