Tom and Vi Zapara School of Business

Research and Publications

We employ and collaborate with top minds in the field of mediation and conflict resolution. In order to better share this knowledge and invite others to the discussion, we have provided free access to a number of our research and publication-related documents.

Our Publications

Christ - The Mediator in You by Richard Pershing

Is God a Neutral? by Richard Pershing

Is Jesus Neutral? by Richard Pershing

Prodigal Peacemakers by Richard Pershing

White Paper for Change: The American Healthcare Workplace
by Tony Belak

Healthcare: A People of Refuge by Richard Pershing


Quick Tips and Strategies

How to Effectively Communicate

How to Use Language Effectively When You Speak

Communication is not Merely Talking

Improving Workplace Relations


Conflict in Family Businesses

Matters of Importance for a Family Business


Resources for Mediators

Alternative Dispute Resolution Training and Assistance Programs
A list from the U.S. Office of Personnel Management of ADR training sources.


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