El Departamento de Educación de EE. UU. ha enmendado la Ley de Educación Superior (HEA, por sus siglas en inglés) que autoriza la "Regla de integridad del programa". Esta enmienda proporciona, entre otras cosas, regulaciones asociadas con el programa federal de ayuda financiera para estudiantes que requieren que los colegios o universidades autorizados para ofrecer educación postsecundaria en uno o más estados garanticen el acceso a un proceso de quejas 34 CFR 668.43(b) que permitirá estudiantes consumidores para abordar lo siguiente:

1. Presuntas violaciones de las leyes estatales de protección al consumidor que incluyen, entre otras, fraude y publicidad engañosa;
2. Presuntas violaciones de las leyes o normas estatales relacionadas con la concesión de licencias a instituciones postsecundarias; y
3. Quejas relativas a la calidad de la educación u otros requisitos estatales o de acreditación.

“La institución debe poner a disposición de cualquier estudiante inscrito o futuro estudiante que lo solicite, una copia de los documentos que describen la acreditación de la institución y su aprobación o licencia estatal, federal o tribal [o la base para su exención de estos]. La institución también debe proporcionar a sus estudiantes o posibles estudiantes información de contacto para presentar quejas con su acreditador y con su entidad de aprobación o licencia estatal y cualquier otro funcionario o agencia estatal relevante que manejaría adecuadamente la queja de un estudiante”.

La Sierra University está acreditada por WASC Senior College and University Commission (WSCUC), y opera bajo la autorización del Estado de California (CEC 66010) a través de un contrato con la Oficina de Educación Postsecundaria Privada.

Documentation is available at these links:

• Accreditation (lasierra.edu/accreditations)
• State exemption (https://www.bppe.ca.gov/)

Accreditation documents are available for viewing through the Office of the Provost. Please contact the Provost, provost@lasierra.edu , 951-785-2320 to make arrangements for viewing accreditation documents.

Procedure

La Sierra University takes complaints and concerns regarding the institution very seriously. Complaints should first be filed internally with La Sierra University authorities. If you have a complaint regarding La Sierra University you may present your concerns as follows:

1. Concerns about academic issues to the Office of the Provost ( provost@lasierra.edu ), and
2. Concerns about non-academic issues to the Vice President for Student Life ( wecare@lasierra.edu ), and
3. Concerns about student employment grievance issues to the Student Employment Coordinator ( esanchez1@lasierra.edu ).

These contacts will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process. If your complaint is about the institution’s compliance with academic program quality and accreditation standards as required by the WASC Senior College and University Commission (WSCUC) and you have exhausted all steps described in the process instructions given to you by one of the La Sierra University contacts above you may contact our accrediting organization:

The WASC Senior College and University Commission (WSCUC) at https://www.wscuc.org/resources/comments/

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
www.bppe.ca.gov
916-431-6924
916-263-1897 (Fax)

Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.La Sierra University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Director of Student Financial Service, Administration Building, 4500 Riverwalk Parkway, Riverside, CA 92515, sfs@lasierra.edu , 951-785-2175.

MBA in Health Care Management at Adventist Health Castle

Students enrolled in the  MBA in Health Care Management at Adventist Health Castle as a part of the La Sierra University Zapara School of Business MBA External program for professionals, may contact  Hawaii Post Secondary Authorization Program (HPEAP) for review of a complaint. HPEAP may be contacted at: