The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer post-secondary education in one or more states to ensure access to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:

1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
2. Alleged violations of State laws or rules relating to the licensure of post-secondary institutions; and
3. Complaints relating to the quality of education or other State or accreditation requirements.

“The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing [or the basis for its exemption from these]. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.”

La Sierra University is accredited by the WASC Senior College and University Commission (WSCUC), and operates under the authorization of the State of California (CEC 66010) through a contract with the Bureau for Private Postsecondary Education.

Documentation is available at these links:

• Accreditation (lasierra.edu/accreditations)
• State exemption (https://www.bppe.ca.gov/)

Accreditation documents are available for viewing through the Office of the Provost. Please contact the Provost, provost@lasierra.edu, 951-785-2320 to make arrangements for viewing accreditation documents.

Procedure

La Sierra University takes complaints and concerns regarding the institution very seriously. Complaints should first be filed internally with La Sierra University authorities. If you have a complaint regarding La Sierra University you may present your concerns as follows:

1. Concerns about academic issues to the Office of the Provost (provost@lasierra.edu), and
2. Concerns about non-academic issues to the Vice President for Student Life (wecare@lasierra.edu), and
3. Concerns about student employment grievance issues to the Student Employment Coordinator (esanchez1@lasierra.edu).

These contacts will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process. If your complaint is about the institution’s compliance with academic program quality and accreditation standards as required by the WASC Senior College and University Commission (WSCUC) and you have exhausted all steps described in the process instructions given to you by one of the La Sierra University contacts above you may contact our accrediting organization:

The WASC Senior College and University Commission (WSCUC) at https://www.wscuc.org/resources/comments/

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
www.bppe.ca.gov
916-431-6924
916-263-1897 (Fax)

Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.La Sierra University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Director of Student Financial Service, Administration Building, 4500 Riverwalk Parkway, Riverside, CA 92515, sfs@lasierra.edu, 951-785-2175.

MBA in Health Care Management at Adventist Health Castle

Students enrolled in the  MBA in Health Care Management at Adventist Health Castle as a part of the La Sierra University Zapara School of Business MBA External program for professionals, may contact  Hawaii Post Secondary Authorization Program (HPEAP) for review of a complaint. HPEAP may be contacted at: